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University Health Network's vision of local accountability and global impact shines through in this video that highlights the four downtown Toronto Hospitals and their world wide impact over the decades. UHN is known for groundbreaking research and breakthrough treatments that serve all Ontarians, and then shares them with the world. UHN is Toronto General Hospital, Toronto Western Hospital, Toronto Rehabilitation Institute, and Princess Margaret Cancer Centre.
Partners in Care Service Standards were first adopted at the Toronto General Hospital 2012 Goals and Objectives Planning Retreat Day. The standards represent what our staff told us we all must do consistently to create exceptional experiences for our patients, to become Customer Service Champions. Our goal is to ensure that these standards become part of our culture, that they live in our daily practice, in our every interaction. As a first step, we developed the 4A's at TGH: Acknowledge, Ask, Act and Ask Again. This is the foundation upon which we base all other standards to engage patients , families and each other as Partners in Care, and to ensure that we work together with in a respectful and mindful manner, to promote a culture of service excellence across UHN.